Last updated: 16 September 2025
1. About us and who these terms apply to
1.1 These terms are operated by Wellness Technology Australia Pty Ltd (ACN 661 558 229), trading as PlusLife Health ("PlusLife Health", "we", "us" or "our"), registered office Suite 806, 35-45 Spring Street, Bondi Junction NSW 2022, Australia.
1.2 These terms apply where you are buying wholly or mainly for the purposes of your business. If you are buying wholly or mainly outside your trade, business, craft or profession, you are a consumer and our Residential Terms of Service apply instead, whatever these terms say.
1.3 By placing an order under these terms you confirm that you are buying in the course of a business, and that the Products will be used for commercial purposes at a commercial premises. If any part of your use will be private or domestic, tell us before you order.
1.4 These terms apply to the exclusion of any terms you seek to impose, including any terms on your purchase order.
2. Definitions
Business Day means a day other than a Saturday, Sunday or public holiday in England and Wales.
Customer, you, your means the business entity, partnership or sole trader placing an Order.
Made to Order Product means a Product manufactured after you place your Order, built to the specification you select.
Order means your order for Products or Services.
Products means the saunas, accessories, spare parts and consumables we supply.
Remote Diagnostics means the troubleshooting process we carry out based on information you provide before we arrange an engineer visit.
Schedules means Schedule 1 (Delivery and Returns), Schedule 2 (Commercial Warranty), Schedule 3 (Installation and Site Requirements) and Schedule 4 (Support Levels), each forming part of these terms.
3. Commercial use
3.1 Commercial use means use in a gym, studio, clinic, spa, hotel, retreat, recovery centre, workplace or any other setting where the Products are used by more than a single household, whether or not a charge is made.
3.2 Commercial use places materially higher demand on a sauna than residential use. The warranty periods in Schedule 2 and the maintenance requirements in Schedule 2 paragraph 5 reflect this and differ from our residential terms.
3.3 You must not relocate a Product to a different site without telling us first. Damage caused by relocation is not covered by our warranty.
4. Orders
4.1 Before ordering, please confirm your specification, including size, timber, heater rating, electrical supply, finish, siting and delivery arrangements.
4.2 Your Order is an offer to buy. A contract is formed when we issue a written Order confirmation. We are not obliged to dispatch until we have received payment in full.
4.3 We may decline any Order at our discretion, including where a Product has been discontinued, where there has been a pricing or description error, or where we cannot deliver to your site. If we decline, we will refund any payment made.
4.4 Amendments after your Order may not be possible once your build has entered production. Where an amendment increases the price, we will confirm the revised price before proceeding.
4.5 Cancellation by you. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to business customers. You may cancel an Order within 48 hours of placing it at no charge. After 48 hours, and before production begins, a cancellation fee of 25% of the Order value applies. Once production has begun, the Order cannot be cancelled and the balance remains payable.
5. Price and payment
5.1 Payment terms. 50% deposit on Order, balance within 14 days, unless we have agreed invoice terms with you in writing. All payments must be received in full before dispatch.
5.2 Methods. Bank transfer, debit card and commercial credit card. A 3% surcharge applies to commercial credit card payments. No surcharge applies to debit cards or to consumer cards.
5.3 VAT. All prices are in pounds sterling and exclude VAT unless stated. VAT is charged at the applicable UK rate and shown separately on your invoice.
5.4 Import duty and import VAT. Products are supplied delivered duty paid. We act as importer of record and are responsible for customs clearance, import duty and import VAT. You will not be asked for customs charges on delivery.
5.5 Delivery charges. The delivery charge stated on your Order confirmation is the full delivery charge. We will not invoice additional delivery charges after your Order is confirmed, except where you change the delivery address or site access differs materially from what you told us.
5.6 Late payment. Where payment is overdue we may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate, together with the fixed sum compensation and reasonable recovery costs provided for by that Act. We may withhold delivery of undelivered Orders until payment is received.
5.7 Set-off. You must pay all amounts due in full without set-off, counterclaim, deduction or withholding, except as required by law.
5.8 Volume pricing. Where we have agreed volume pricing, it applies only to the Orders and volumes agreed in writing and is not a standing entitlement.
6. Delivery, risk and title
6.1 Delivery arrangements are set out in Schedule 1.
6.2 Risk in the Products passes to you on delivery to the address on your Order confirmation, or on the first attempted delivery where delivery cannot be completed for reasons within your control.
6.3 Title to the Products does not pass to you until we have received payment in full. Until title passes you must store the Products separately and in a way that makes them identifiable as ours, keep them insured against all usual risks for their full price, and not pledge or charge them. We may at any time require you to deliver up the Products and, if you fail to do so, enter any premises where they are stored to recover them.
6.4 Delivery dates are estimates and time of delivery is not of the essence.
7. Site and installation
7.1 Site requirements are set out in Schedule 3. You are responsible for confirming that your site meets them before delivery.
7.2 You are responsible for arranging installation and electrical connection unless we have quoted for these separately in writing. All electrical work must be carried out by an electrician registered with a competent person scheme such as NICEIC or NAPIT, in accordance with BS 7671 and Part P of the Building Regulations 2010, and certificated.
7.3 You must provide us with a copy of the electrical installation certificate within 30 days of installation. Where you do not, we may decline warranty claims relating to electrical faults.
7.4 You are responsible for compliance with all requirements applying to your site and your operation, including building control, fire safety, risk assessment under the Health and Safety at Work etc. Act 1974, accessibility under the Equality Act 2010, and any licensing or planning requirements.
7.5 Where we recommend an installer or electrician, that recommendation is not an endorsement and the contract for that work is between you and them.
8. Support and repairs
8.1 Support levels are set out in Schedule 4.
8.2 Remote Diagnostics. Before we arrange an engineer visit, you must participate in Remote Diagnostics, including providing photographs, video and error codes on request. Where you do not provide the information we reasonably request, we may decline to arrange a visit until you do.
8.3 Where a fault is covered by our warranty, we will arrange repair and bear the cost. Where a fault is not covered, or where no fault is found, our published commercial rates apply and we will provide an estimate for your written approval before starting work.
8.4 Expedited attendance. Where you require attendance faster than the target in Schedule 4, we will attend where we can and an expedite fee applies, quoted at the time.
8.5 You must not engage a third party technician to work on a Product without our prior written consent. Unauthorised repairs or modifications void the warranty in respect of the Product concerned.
9. Safety and your users
9.1 You are responsible for the safe operation of the Products at your premises, including supervision, user screening, signage, emergency procedures, staff training and maintaining the records your own regulatory obligations require.
9.2 You must display the safety information we supply, in a position visible to users, and must not remove or obscure safety labelling on the Products.
9.3 You must maintain a written risk assessment covering use of the Products and review it at least annually. Saunas present burn, fire, dehydration and heat stress risks that your assessment must address.
9.4 The Products are not medical devices and must not be presented to your users as treating, preventing or curing any injury or condition.
10. Liability
10.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979, for liability under Part I of the Consumer Protection Act 1987, or for any other liability that cannot be limited or excluded by law.
10.2 Subject to clause 10.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for loss of profit, loss of revenue, loss of business, loss of contract, loss of anticipated saving, loss of goodwill, business interruption, or any indirect or consequential loss.
10.3 Subject to clause 10.1, our total liability in connection with each Order is limited to the price paid for the Products under that Order.
10.4 We are not liable for loss arising from delay in delivery or from a Product being unavailable for use, including lost membership revenue, class cancellations or the cost of alternative facilities.
10.5 Insurance. You must maintain, for as long as you operate the Products, public liability insurance of not less than £5,000,000 per occurrence, employers' liability insurance as required by the Employers' Liability (Compulsory Insurance) Act 1969 where you have employees, and produce evidence of cover on request.
10.6 Indemnity. You will indemnify us against claims brought by your users, employees or visitors arising from your operation of the Products, except to the extent the claim arises from a defect in the Products, from our negligence, or from any liability in clause 10.1. We will notify you promptly of any such claim, will not settle it without your consent, and will give you reasonable conduct of its defence at your cost.
11. Confidentiality and data
11.1 Each party will keep the other's confidential information confidential, use it only for the purposes of these terms, and not disclose it without consent. This does not apply to information that is public through no breach, was already known, is received lawfully from a third party, or is independently developed. Trade secrets remain protected indefinitely; other confidential information for three years after the relationship ends.
11.2 Data protection. Each party will comply with the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf in connection with support or warranty services, we do so as processor and you as controller, on the terms of the data processing agreement we will enter into with you on request.
11.3 We are established outside the United Kingdom. Where personal data is transferred to us, that transfer is made under the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, which we will execute with you on request. Please do not send us personal data relating to your users unless it is necessary for a support or warranty matter.
11.4 We may ask to use your business name, logo and installation photographs in our marketing. We will only do so with your written consent, which you may withdraw at any time.
12. Term and termination
12.1 These terms apply from your first Order and continue until terminated.
12.2 Either party may terminate on 30 days' written notice. Termination does not affect Orders already accepted, which continue to completion under these terms.
12.3 We may terminate immediately on written notice where you commit a material breach that is not remedied within 14 days of notice, or where you fail to pay an undisputed invoice within 30 days of its due date.
12.4 Termination does not affect warranty cover already in force for Products delivered before termination.
12.5 Clauses 10, 11, 13 and 14, and Schedule 2, survive termination.
13. Governing law and disputes
13.1 These terms and any dispute arising out of them, including non-contractual disputes, are governed by the law of England and Wales.
13.2 The courts of England and Wales have exclusive jurisdiction.
13.3 Before commencing proceedings, the parties will attempt in good faith to resolve the dispute through discussion between senior representatives within 30 days of written notice. This does not prevent either party from seeking urgent injunctive relief.
14. General
14.1 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control. If the event continues for more than 60 days either party may terminate the affected Order on written notice, and we will refund payments made for undelivered Products.
14.2 Entire agreement. These terms, together with the Schedules and your Order confirmation, are the entire agreement between us and supersede all prior discussions. This does not exclude liability for fraudulent misrepresentation.
14.3 Assignment. You may not assign or subcontract without our written consent. We may assign to a successor or affiliate, and will not do so in a way that reduces your rights.
14.4 Third party rights. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them, except that our directors, officers, employees and agents may enforce clause 10.
14.5 Severability. If any provision is found unenforceable, it is severed and the remainder continues.
14.6 Waiver. Failure to enforce a right is not a waiver of it.
14.7 Notices. Notices must be in writing and sent by email with confirmation of receipt, or by Royal Mail Special Delivery or recognised courier, to the addresses in clause 15 or on your Order confirmation.
14.8 Relationship. Nothing in these terms creates a partnership, agency or employment relationship.
14.9 Variation. We may vary these terms on 30 days' written notice. The version applying to an Order is the version in force when we confirmed it.
15. Contact
PlusLife Health
Wellness Technology Australia Pty Ltd (ACN 661 558 229)
Suite 806, 35-45 Spring Street, Bondi Junction NSW 2022, Australia
Email: support@pluslifehealth.co.uk
Phone: +44 7378 470969
Hours: Monday to Friday, 9am to 5pm UK time
Schedule 1: Delivery and Returns
1. Delivery
1.1 We deliver to mainland Great Britain. Other destinations by arrangement.
1.2 Delivery is kerbside as standard. The crate is unloaded to a point within reach of the delivery vehicle. Moving it beyond that point, siting, assembly and electrical connection are not included unless quoted separately.
1.3 Lead times depend on your specification and are stated on your Order confirmation. Typical lead times are 6 to 10 weeks. These are estimates.
1.4 You must ensure a large vehicle can access your site, that someone authorised is present during the agreed window, and that there is a route from the kerb to the installation point. Where delivery cannot be completed for reasons within your control, our reasonable return transport, redelivery and storage costs are payable.
1.5 You must check the consignment against the delivery note before signing and note any visible damage on the delivery receipt.
1.6 Damage, shortage or incorrect delivery must be notified in writing within 48 hours of delivery, with photographs. Latent defects not reasonably discoverable on inspection must be notified within 14 days of discovery.
1.7 Our crates are not waterproof. Where a Product is not installed immediately it must be stored under cover. Damage caused by weather exposure before installation is not covered.
2. Returns
2.1 Made to Order Products, which includes all saunas, cannot be returned except where faulty.
2.2 Standard stocked items may be returned within 14 days of delivery, unused and in original packaging, subject to a restocking fee of 20%. Return carriage is at your cost and risk.
2.3 Where a Product is faulty, we will repair, replace or refund at our election under Schedule 2. Your rights under the Sale of Goods Act 1979 are not affected except as these terms lawfully provide.
Schedule 2: Commercial Warranty
1. Scope
1.1 This warranty covers Products supplied for commercial use in the United Kingdom, from the date of delivery, to the original purchaser only.
1.2 It is conditional on the maintenance in paragraph 5 being carried out and recorded, and on installation having been carried out and certificated in accordance with clause 7.
2. Periods
| Component | Commercial period |
|---|---|
| Interior and exterior timber cabin: Outdoor Mini 2.0, Outdoor Max 2.0, Meridian Barrel | 2 years |
| Interior and exterior timber cabin: Cove Barrel | 2 years |
| Interior and exterior timber cabin: all other models | 12 months |
| Bitumen roof shingles | 12 months |
| LED strip lighting | 12 months |
| Harvia electrical components | 12 months |
| Harvia heating element | 6 months |
| Labour | 6 months |
2.2 Replacement parts are covered for the remainder of the original period or 3 months from replacement, whichever is longer.
3. Our remedies
3.1 Where a Product develops a fault covered by this warranty, we will at our election repair it, replace the affected component, replace the Product, or refund the price paid.
3.2 Subject to clause 10.1 of the main terms, our liability under this warranty is limited to the remedies in paragraph 3.1.
4. Labour and call-out
4.1 Within the labour warranty period, labour on a covered fault is included up to £400 per visit or 10% of the Product price, whichever is lower. Costs above that are payable by you.
4.2 Outside the labour warranty period, our published commercial rates apply.
4.3 Where no fault is found, or where the fault is attributable to a matter excluded under paragraph 6, our call-out and labour charges are payable in full.
5. Commercial maintenance requirements
5.1 Benches and floor cleaned daily.
5.2 Exterior timber oiled every 6 months.
5.3 Ventilation inlet and outlet checked clear monthly.
5.4 Sauna stones inspected quarterly and replaced as recommended in the manual.
5.5 Heater, guard and control panel inspected monthly for damage.
5.6 Heater allowed to run at least 40 minutes before water is applied to the stones.
5.7 Records. You must keep a maintenance log recording the above and produce it on request. Where you cannot evidence that the required maintenance was carried out, we may decline a claim relating to a fault the maintenance would have prevented.
6. Exclusions
- Normal wear and tear, and cosmetic wear from commercial use volumes.
- Natural characteristics of timber, including variation in grain and colour, movement, splitting and checking.
- Damage caused by accident, misuse, neglect or failure to follow the supplied instructions.
- Damage caused by a failure to carry out the maintenance in paragraph 5.
- Damage caused by improper storage or by leaving a crate exposed to weather before installation.
- Damage caused by installation not carried out or arranged by us, or not certificated under clause 7.3.
- Damage caused by relocation after installation.
- Damage caused by unauthorised repairs or modification.
- Damage caused by items placed on or near the heater.
- Damage caused by excessive or repeated application of water to the stones, or by applying anything other than water.
- Consumables including sauna stones and light bulbs.
- Any loss falling within clause 10.2 of the main terms.
7. Registration
You must register each Product within 30 days of installation, submitting the serial number, installation date, electrical certificate and a photograph of the installed unit. Where you do not, we may decline claims that the registration information would have been relevant to.
Schedule 3: Installation and Site Requirements
1. Site
- Level, load bearing base rated for the Product's weight, which is stated on each Product page.
- Vehicle access for a large delivery vehicle, and a route from the kerb to the installation point.
- Clearances around the cabin as specified in the manual for ventilation and maintenance access.
- Unobstructed ventilation inlet below the heater and outlet on the opposite wall.
- Outdoor cabins on a base that allows water to drain and air to circulate underneath.
2. Electrical
- Installation must comply with BS 7671 (IET Wiring Regulations) and Part P of the Building Regulations 2010, and must be carried out by an electrician registered with a competent person scheme such as NICEIC or NAPIT.
- The heater requires a dedicated circuit with RCD protection. Supply ratings are specified per Product on the Product page and in the manual.
- Three phase supply is required for some heater ratings. Confirm your supply before ordering.
- Outdoor installations require weatherproof, earthed connections.
- The installation certificate must be provided to us within 30 days under clause 7.3.
3. Fire safety
- Maintain the clearance specified in the manual between the heater and benches, walls, the guard rail and any combustible material.
- The heater guard supplied must be fitted and must not be removed.
- Your fire risk assessment must cover the sauna.
4. Ongoing
- Maintain the maintenance log required by Schedule 2 paragraph 5.7.
- Maintain a written risk assessment under clause 9.3.
- Display the safety information supplied with each Product.
Schedule 4: Support Levels
1. Channels
Email support@pluslifehealth.co.uk, or phone +44 7378 470969, Monday to Friday 9am to 5pm UK time, excluding public holidays in England and Wales.
2. Target response times
| Priority | Description | Target first response |
|---|---|---|
| Critical | Sauna unusable and unavailable to your users | 1 Business Day |
| Standard | Sauna usable but impaired | 2 Business Days |
| General | Advice, parts, maintenance | 3 Business Days |
2.2 Response time is measured from receipt of a complete report, meaning one that includes the serial number, a description of the fault and any error codes.
2.3 These are targets, not guarantees, and no service credit applies. Where a target is missed, tell us and we will escalate.
3. Your responsibilities
- Provide a single named contact for support matters.
- Participate in Remote Diagnostics under clause 8.2.
- Provide safe access and a responsible adult on site for any engineer visit.
- Maintain the records in Schedule 2 paragraph 5.7.
4. Exclusions
These support levels do not apply to faults caused by matters excluded under Schedule 2 paragraph 6, to sites we cannot safely access, or during a force majeure event.
